Shipping policy

We currently ship only to the following destinations within the United States:

(Houston), AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY. 

Estimated delivery times may vary depending on location, carrier and order volume.

 We are not responsible for delays caused by third parties (carriers)

Shipping Policy Additions
➔ Orders only fulfill to the continental US only.
➔ Please note we cannot ship to a PO Box.
➔ Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days,
depending on location. Your product will be delivered straight to your door and any order
containing alcohol will require an adult signature and ID check upon delivery.

➔ Who will ship my product?
Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
➔ Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay
network. Retailers use a variety of fulfillment carriers including GLS and UPS.
➔ If your order contains both alcohol and merchandise, they will be sent in separate
shipments.
Refund Policy
➔ Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your
order, please email support@accelpay.io before the order ships.
➔ Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong
item in your order, please email support@accelpay.io and we will make it right.
➔ Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel
does not guarantee cancellation. Please send requests to support@accelpay.io.
➔ Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the
damaged or incorrect shipment to support@accelpay.io.
➔ What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email
support@accelpay.io with a photo of the damaged order and we will coordinate a
reshipment within 3 business days.
Delivery Standards
➔ Delivery Attempts: Our delivery service will make up to three attempts to deliver the
package to the intended recipient at the provided address.
➔ Undeliverable Package: If the package remains undeliverable after three delivery
attempts, it will be deemed “undeliverable” and returned to the retailer.
➔ Recipient Responsibility: The recipient of the undeliverable package will be
responsible for paying the following fees:

◆ If a refund is requested, the recipient would be charged an Undeliverable
Package Fee, a flat fee of $25, which will be deducted from their refund.
◆ Original shipping cost is non-refundable.
◆ If a Reshipment is requested, a flat fee of $40 will be charged to cover both the
reshipment and the undeliverable package fee.
◆ Other fees may apply due to order contents.